General
Q. How do I obtain a catalog?
Click here to request a catalog or visit the Contact
ADCO page
to request one.
Product Information
Q. What quantity
is necessary to do a custom design?
Depending on the item the quantity
may vary. Apparel can be custom
embroidered in
a minimum quantity of 12 pieces. Please contact sales@adco-online.com for
more information.
Q. Do you offer volume discounts?
Yes, please
contact Sondra Bennett at sales@adco-online.com for details
Are
other products available that are not on the site?
Absolutely, check
out the "Need an Idea" section that is listed on the Store
Front page for more ideas.
Q. What if an item is out of stock or discontinued?
ADCO
will make every effort to fill your order upon receipt, however there
are
times when items are discontinued throughout the year and/or merchandise
is out
of stock. We will contact you directly to see if you have
an event date and would like to substitute, change product or would
like a refund.
We will not ship substitutes without approval.
Shipping Information
Q. What is normal delivery for standard order?
Orders
will ship within 48 hours of receipt and delivered UPS ground in
5 business
days or less unless ADCO contacts you.
Q. Is there a priority service for shipping?
Yes. Please send an email in addition to placing your online order.
Also, contact
us by phone at 1-888-310-2002 to notify us of your request. Express shipping
charges
will apply.
Q. What are the freight charges for orders
over $85.00?
Once your order is placed, ADCO will send
an email with the appropriate
freight charges.
Sales Tax
Q. Do I pay sales tax?
Orders shipping to a Virginia zip code will automatically
add .045% sales tax.
Return Policy
Q. What is the return policy?
Please contact ADCO within 45 days of purchase
to return merchandise. Defective merchandise may
be returned within a year of purchase.
Artwork
Q. What type of artwork is needed?
The best artwork would be a vector
file saved as an EPS document. Adobe Illustrator
and Macromedia Freehand are often used for this. If you cannot acquire
a vector image a raster image (such as a BMP or TIF file) will
work with a dpi of 300 or higher. Please contact
us if you still have questions.
Owens & Minor Teammates
Q. May I use Starbucks for shipping charges?
Yes. Deduct the amount
of Starbucks from the total amount of your order after you have added
all charges.
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